Customer surveys

Are you guilty of not speaking to some of your clients for a while?

All too often businesses concentrate their marketing efforts on identifying new business / sales opportunities and ignore their existing clients. We've all experienced how that feels. And in this economic climate, there's more reason than ever to look after your existing clients.

At DJR Marketing Solutions we recognise the value of existing clients and that's why we have developed a Customer Surveys Service that specifically focuses on keeping in touch with them. If your objective is to provide an excellent service to your clients, you need to know if that's what they experienced. So why not ask them? Often, using a third party to ask these sorts of questions can result in more open feedback from your clients.

The DJR Marketing Solutions team works with closely you to create a set of market research questions that aim to find out your client's perceptions about the different aspects of your service and delivery. The results can be useful in improving your business - and often the very fact that you've got in touch may lead to more sales.

Dormant clients

Ever wondered why you don't get repeat business from your clients? Have you ever asked your clients why?

Businesses often concentrate all their marketing efforts on generating new sales leads. However, at DJR Marketing Solutions we recognise the value of existing and dormant clients. That's why we have developed a Dormant Client Service that specifically focuses on asking previous clients what they thought of your product / service and why they haven't bought from you recently.

The results can arm you with a wealth of information that can help you:

• improve your customer service
• identify areas of product/service improvement
• identify internal issues that need addressing
• improve your understanding of your markets and your clients

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